FAQs
Booking an airport transfer
Send us an email or a Whatsapp message.
Please include the following:
.1. Full name of the lead passenger.
.2. Best contact number.
.3. Pick-up postcode (and door number) or Airport & Terminal.
.4. Drop-off postcode (and door number) or Airport & Terminal.
.5. Date & Time of pick-up.
.6. Number of people travelling, to ensure we provide the correct vehicle.
.7. Number of check-in bags, & carry on bags, to ensure we provide the correct vehicle.
.8. Ages of children to ensure we provide the correct car seat.
.9. Flight number for an Airport Pick-up.
Fixed Pricing
The price quoted is fixed, excluding the airport charge.
The only additional costs that may apply are as follows:
Excess waiting time: We provide 60 minutes of complimentary waiting time from the moment your flight lands.
Should this period be exceeded, excess waiting time is charged at £3.00 per 5 minutes, plus any additional parking charges incurred. Tunnel crossing charges apply for Stansted Airport transfers
We are fully pet-friendly and welcome your pets to travel with you. All required child travel equipment — including baby seats, car seats, and booster seats — is provided completely free of charge upon request.
Waiting times
✅ Free 24/7 flight monitoring
✅ Driver arrives ~45 mins after landing (to minimise parking fees)
✅ 60 mins free waiting included after the flight lands
✅ £9.00 per 15 mins extra thereafter
✅ Additional parking charge thereafter
Paying
Payments can be made directly to the driver by cash, or card (all major cards accepted, including American Express, Apple Pay & Google Pay).
No extra fees or surcharges apply.
Advance booking
Please note the following booking terms:
- You may book a transfer up to 6 months in advance.
- All bookings are confirmed via WhatsApp and/or email with your full transfer details.
- Online bookings require at least 12 hours’ notice before pickup.
- For requests made with shorter notice, please contact our WhatsApp line, and we will do our best to accommodate you subject to availability.
Receipts
- Transfer Receipts: Upon completion of your transfer, a digital receipt may be issued and sent directly to your email address when paying by card.
- Contact our team when paying cash, and a receipt will be sent to your email address ar WhatsApp.
- Please Note: We do not provide physical receipts inside the vehicle.
Airport charges
All London airport fees are charged directly by the airport and are payable by the customer in addition to the transfer fare:
- ✅ Airport Pick-ups: A car park applies, as set by the airport, and will be included in your total fare and charged to the customer.
- ✅ Airport Drop-offs: An airport drop-off fee applies, as levied by the airport authority, and is payable by the customer.
Flight delay, cancelled or missed
We provide a complimentary flight monitoring service, tracking your flight in real time right up to its actual landing time.
This ensures your driver is ready and waiting in our waiting area away from the airport, whether your flight arrives early or is running behind schedule.
📌 If your flight is cancelled
Please contact our team by WhatsApp or email at the earliest opportunity.
We will retain your booking details and hold your reservation for 24 hours free of charge, allowing you to rearrange your travel plans without extra cost.
⏱️ If your flight is delayed
Our team continues to monitor your flight live until landing.
We automatically adjust your driver’s dispatch and arrival time to match the revised schedule, so you do not need to inform us of delays.
❌ If you miss your flight
Please notify our office by WhatsApp or email as soon as possible. We will keep your booking active for 24 hours at no additional charge, giving you time to rebook your flight and reschedule your transfer.